Information We Collect

At Prudent Insights, we collect information that helps us provide better system management services. This includes data you give us directly and information we gather when you use our platform.

Personal Information

• Contact details like your name, email address, and phone number
• Company information including business name and industry type
• Account credentials and authentication data
• Communication preferences and settings

System Data

When you use our system management tools, we collect technical information about your infrastructure, performance metrics, and usage patterns. This helps us identify optimization opportunities and potential issues before they impact your operations.

How We Use Your Information

We use your data to deliver system management services, improve our platform, and communicate with you about important updates or issues affecting your systems.

Service Delivery

• Monitor your systems for performance issues and security threats
• Generate reports and analytics about system health
• Provide technical support and troubleshooting assistance
• Send alerts about critical system events or maintenance windows

Platform Improvement

We analyze usage patterns and performance data to enhance our tools and develop new features. This aggregated information helps us understand common challenges in system management and build solutions that address real-world needs.

Data Sharing and Third Parties

We work with select service providers to deliver our system management platform. These partners have access to limited information needed for their specific functions.

Authorized Partners

• Cloud infrastructure providers for hosting and data processing
• Security monitoring services for threat detection
• Communication platforms for support and notifications
• Analytics tools for performance measurement and improvement

All our partners sign strict confidentiality agreements and can only use your data for approved purposes. We regularly review these relationships to make sure your information stays protected.

Legal Requirements

Sometimes we need to share information to comply with Taiwan's Personal Data Protection Act or other legal obligations. We'll notify you about these situations when legally permitted and try to limit the scope of any disclosure.

Your Rights and Controls

Under Taiwan's Personal Data Protection Act, you have several important rights regarding your personal information. We've built tools and processes to help you exercise these rights easily.

Access and Portability

You can request a copy of all personal data we hold about you. We'll provide this information in a standard format within 30 days. If you want to transfer your data to another service provider, we'll help make that process smooth.

Correction and Deletion

• Update your personal information through your account settings
• Request corrections to inaccurate data we may have
• Delete your account and associated personal information
• Opt out of marketing communications while keeping your service account

Data Security and Protection

We take security seriously because we understand how important your system data is to your business operations. Our protection measures cover both technical safeguards and operational procedures.

Technical Safeguards

• End-to-end encryption for data transmission and storage
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Automated threat detection and response systems
• Secure data centers with physical access controls

Operational Security

Our team follows strict security protocols, including background checks for staff with data access, regular training on privacy best practices, and limited access controls based on job responsibilities.

We also maintain incident response procedures to handle any potential security issues quickly and effectively. If a data breach affects your information, we'll notify you within 72 hours and explain what happened and what steps we're taking.

International Data Transfers

Your data is primarily processed in Taiwan, but some of our service providers operate internationally. When we transfer data outside Taiwan, we use appropriate safeguards to maintain the same level of protection.

Transfer Mechanisms

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions for countries with equivalent protection levels
• Certification schemes that demonstrate appropriate safeguards

We regularly review our international partners to ensure they maintain appropriate security standards and comply with applicable privacy laws in their jurisdictions.

Cookies and Tracking

Our platform uses cookies and similar technologies to provide functionality and improve your experience. Most of these are essential for the system management tools to work properly.

Essential Cookies

These cookies are necessary for basic platform functions like user authentication, session management, and security features. You can't disable these cookies without affecting how the platform works.

Analytics and Performance

We use analytics cookies to understand how you interact with our platform and identify areas for improvement. These cookies help us optimize performance and develop features that better serve your needs.

You can control non-essential cookies through your browser settings or our cookie preference center. However, disabling certain cookies might limit some functionality.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through your account dashboard and email.

Minor updates, like clarifications or contact information changes, will be posted here with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect your information.